Ensuring Client Satisfaction

Ensuring Client Satisfaction

In project management, a project is often considered a success if it was brought in “on time and on budget.” It works on the assumption that those are the two primary goals in completing a project. Imagine if you asked a builder to build you a house. You worked with...
Dealing with a Difficult Client

Dealing with a Difficult Client

I have been asked many times if I have ever dealt with a difficult client. Although I have had many, one person’s face appears in my mind. He was definitely the most difficult of difficult clients. It happened early in my consulting career. And while I hated dealing...