Category Archives: Client relations

Staffing The Right People

Staffing The Right People
Staffing The Right People

Like most things, coordination is critical in consulting.  Consider the following scenarios:

  • Great news Cindy!  We’ve landed the Johnson account.  We start Monday and we want to hit the ground running.  We will need three business analysts, a technical architect and a project manager to be at the client site in Dallas Monday at 9:00 am.  They should all be strong in the retail industry and they’re all going to need laptops with our standard software load as well as some custom stuff for this client.  Call me if you have any questions.

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3 Ways to Establish Consultant Credibility

Establish Consultant Credibility
3 Ways to Establish Consultant Credibility

Something that a consultant always strives for with their client is credibility.  That’s why client sales proposals almost always include things like the history of the firm and their previous clients.  Consulting firms want the client to know that they’ve been around the block a few times and have experience.
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Being an Outsider at the Client Site

outsider
Being an outsider at the client

One of the biggest complaints I’ve heard from new consultants is the inability to fit in at the client site.  Going from client to client, they always felt like an outsider and never felt a sense of community.

I remember early in my career, I was talking to a client and he asked me what consulting was like.  I explained to him that I go to different clients and work on projects for periods of a couple of days to as long as a year. It depended on the nature of the client’s need and what they needed me for.  I explained how the work was different at each project and that I worked with a different group of people each time.

He looked at me as if I was crazy, “…and you like that?”
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Keeping Your Cool Under Pressure

under pressure
Keeping your cool under pressure

It hasn’t happened often, but I’ve worked with some very unreasonable clients.  Either they have exaggerated expectations of their highly paid consultants, or they know that they can get away with abuse without the threat of us going to Human Resources.  I’ve never taken it personally and I’ve found that if I look closely enough, I’m not the only target for these people.
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