by lewsauder | Jun 9, 2017 | Career Management, Client relations, Communication
I have a friend who is one of the nicest and kindest people I know. Unfortunately, she gives off a bad first impression. Although she rarely has a cross word for anyone, she doesn’t always express her appreciation to people. She’s friendly to them. But if she’s...
by lewsauder | May 26, 2017 | Career Management, Client relations, Communication
One of my favorite televisions shows is Modern Family. I can’t think of a character on that show that I don’t like. But one of my favorite characters is Cam. He was a college football player who now coaches a high school football team. As a former athlete, Cam is...
by lewsauder | May 12, 2017 | Career Management, Communication
I have a friend who seems to refuse to use anything but vague nouns when she speaks. Out of the blue she will say things like, “I talked to that guy about that thing.” I usually look at her with a blank stare and say something prophetic like, “Huh?” She will then get...
by lewsauder | Mar 17, 2017 | Career Management, Client relations, Communication
For any consultant, reporting to the client executive can be difficult. Clients don’t always specify what they want and how it should be reported. Even when things are agreed upon early on, it sometimes takes time to refine status and other reporting to a point where...
by lewsauder | Mar 3, 2017 | Client relations, Communication, Consulting Sales
It happened almost by accident. Jim was presenting his change request to the change review board. He had to expedite it to make the deadline. He needed approval from Paul, his client manager, in order to expedite it. He tried calling Paul a few minutes before the...
by lewsauder | Feb 17, 2017 | Client relations, Communication
I’m very fortunate to work for a consulting firm in which my engagement manager and client communicate on a regular basis. That hasn’t always been the case. Engagement managers get busy. They assume that you as the client-facing consultant are there to provide...
