Protecting Client Confidentiality

Doctors are required to protect confidential patient medical information by law with the Health Information Portability and Accountability Act (HIPAA).  Lawyers are held to an attorney-client privilege holding them to strict confidentiality rules. Consultants are not...

The 3 Ds of Client Subversion and What To Do

As a consultant, I’ve liked every client I’ve ever served.  There are some, however, that I’ve liked more than others. Every once in a while I run across one person at a client that doesn’t like our presence.  It’s usually nothing personal, they just don’t like...

Consulting Priority: Billable Hours

Once, early in my career, I was a project manager on a billable project. One Monday, I got a call from the partner in charge of my project asking why I had billed only 36 hours the previous week instead of the minimum 40 hours to the project. Using non-billable hours...

Do You Build New Systems or Maintain Old Ones?

If you’re like me, you don’t’ like to put a lot of money into your home for maintenance.  To me, there’s just not a lot of gratification to maintenance. For example, I recently installed a new sump pump in my home.  Since then, not a single person has complemented me...

7 Things to Do When a Project Ends

There comes a time in every consulting project when the project ends for a consultant, normally known as “rolling off”. Consultants are, by nature, temporary workers.  The end of the gig will eventually come.  There is always the possibility that the client will ask...