Do you copy the right people?

Do you copy the right people?

Most of us get more emails in a day than we would like to admit. Most of us have at least two email accounts: work and personal. As a consultant, I have an account for my firm, my client, and two personal accounts. I have a daily routine of going through and killing...

How the Client Senses the Consultant Spy

In the book Harry Potter and the Order of the Phoenix, the 5th book of the insanely popular series by J. K. Rowling, a new teacher is introduced. Professor Umbridge becomes a formidable antagonist in the story. She is appointed by Minister of Magic Cornelius Fudge,...

The Power of the Acknowledgement

I had always assumed that most parents taught their children to say “Please” and “Thank you”. After several years in the business world, I wonder how many actually did. I’ll admit that in person, most of my colleagues say those magic...

Client Focus: Telling Him He Has No Clothes

  As you may know, the folk tale The Emperor’s New Clothes by Hans Christian Andersen is the story of two dishonest weavers who convince an emperor that they can make him a set of clothes which can only be seen by competent people. When the emperor and his...