Client Focus: Telling Him He Has No Clothes

  As you may know, the folk tale The Emperor’s New Clothes by Hans Christian Andersen is the story of two dishonest weavers who convince an emperor that they can make him a set of clothes which can only be seen by competent people. When the emperor and his...

How to Lose Business by Gold Plating

I worked my way through college waiting tables.  At one place I worked, we had a cook who treated employee meals differently than customer meals.  Customers received the standard fair.  They got what they ordered.  But when an employee went on break and ordered a...

3 Ways to Make Yourself Expendable

We work in an environment of nearly constant change.  Technology has not only changed the way we do virtually everything, the rate of change increases at a more rapid rate every day. For those who work in technology, the job market is pretty good these days.  Despite...

Estimating Your Work Like Ferris Bueller

I live in the Chicago area and I love the city of Chicago.  As an extension, I love the movies based in Chicago.  From The Blues Brothers to The Untouchables to all of the National Lampoon Vacation movies (including that Marshall Field’s scene in Christmas Vacation),...