Why You Can’t Be the Best

What is the best car on the road? What are the best flowers to give on Valentine’s Day? What is the best computer you can buy? At the risk of sounding like a consultant, the answer to all of these questions is…It depends. The best car?  You can get the best selling...

How to Deal with Emotional Clients

I’ve usually been able to manage my emotions in business settings.  Everyone makes mistakes and I’ve always had a tolerance for that. But every once in a while, you get a client who doesn’t handle their emotions well.  And that can be contagious. It happens quite...

The 3 Ds of Client Subversion and What To Do

As a consultant, I’ve liked every client I’ve ever served.  There are some, however, that I’ve liked more than others. Every once in a while I run across one person at a client that doesn’t like our presence.  It’s usually nothing personal, they just don’t like...

Why Would You Need a Consultant?

I’ve known people in the business world that don’t believe in using consultants.  These people believe that consultants are over-priced hacks who “borrow your watch to tell you the time”.  Like any industry, there are consultants that provide poor service and give...