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Letting Knowledge Walk out the Door…Willingly
It’s good to have a subject matter expert on your team. A good SME is a resource that virtually every other member of your team can rely on for valuable insight again and again. It’s a nice feeling for that resource too. Who wouldn’t like to be the person that whole...
What if Your Plumber Gave You “IT” Customer Service?
Imagine a scenario where you have a pipe that leaks under your kitchen sink. You may be an expert user of water and all things plumbing, but when it comes to the technical solution of fixing a leak, you know enough to turn to the experts. So you call a plumber who...
What is a Mentor?
I once worked for a large firm that had a formal counseling program and an informal mentoring program. This often confused new employees. But once it was explained, it made sense. Since the consulting firm was a matrixed organization, a counselor was someone at the...
Taking Notes for Success
I don’t remember anyone ever teaching me, but I have a natural habit of carrying a notepad with me when I work. I carry it with me to meetings and always have it with me at my desk. When I take it into meetings, there are occasions where I don’t need to take any...
The Difference between Consultants and Employees
I was involved in a conversation the other day about what differentiates a consultant from a non-consultant. If you asked a non-consultant, perhaps the first answer you’d get is that there must be a prerequisite for arrogance in order to be a consultant. I’ve met my...
Estimating Your Work Like Ferris Bueller
I live in the Chicago area and I love the city of Chicago. As an extension, I love the movies based in Chicago. From The Blues Brothers to The Untouchables to all of the National Lampoon Vacation movies (including that Marshall Field’s scene in Christmas Vacation),...
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