by lewsauder | Jan 9, 2012 | Client relations
When a client hires a consulting firm, whether it’s a single independent consultant or a full project team from a large firm, they know they are paying a high billing rate for those services. As a result, they have a certain value in mind that they expect to receive...
by lewsauder | Jan 3, 2012 | Client relations
I was always taught not to worry about what people think. That’s easier said than done. It doesn’t always work in a customer-facing scenario, particularly in the consulting world. In a perfect world, your boss would judge your performance strictly on that – your...
by lewsauder | Oct 10, 2011 | Client relations
Most of the clients I’ve worked with have been rational people that are easy to work with. But I’ve had to deal with a few that were completely irate with me. Consider the following: I once forwarded a document from our off-shore development center to a client for...
by lewsauder | Oct 3, 2011 | Client relations
The 1998 baseball season was the most exciting season that I can remember. Sammy Sosa and Mark McGuire went head-to-head in a home run race that ended with them both breaking Roger Maris’ 37-year old single-season record of 61 homers. Sosa hit 64 home runs and...
by lewsauder | Aug 30, 2011 | Client relations
Few companies hire consultants to be scapegoats. The primary reason consultants are hired is to help the company solve a problem, take them in a new direction, or to provide a service that they don’t have the resources to do themselves. But that doesn’t stop them...
by lewsauder | Jun 20, 2011 | Client relations
What if Consultants… Focused on client issues rather than margin and billable hours Acted as if they were guests at a client site – not subservient, but not condescending Said no to the client when they disagreed, rather than being good soldiers doing what the client...
