by lewsauder | Jun 16, 2011 | Client relations
In Steven Levitt and Stephen Dubner’s best-selling book Freakonomics, they propose a scenario in which you are selling your house with an asking price of $300,000 and receive an offer of $290,000. Should you accept it or wait a week to see if you can get the full...
by lewsauder | Jun 3, 2011 | Client relations
Like most things, coordination is critical in consulting. Consider the following scenarios: Great news Cindy! We’ve landed the Johnson account. We start Monday and we want to hit the ground running. We will need three business analysts, a technical architect and a...
by lewsauder | Apr 14, 2011 | Client relations
Something that a consultant always strives for with their client is credibility. That’s why client sales proposals almost always include things like the history of the firm and their previous clients. Consulting firms want the client to know that they’ve been around...
by lewsauder | Mar 8, 2011 | Client relations
One of the biggest complaints I’ve heard from new consultants is the inability to fit in at the client site. Going from client to client, they always felt like an outsider and never felt a sense of community. I remember early in my career, I was talking to a client...
by lewsauder | Mar 1, 2011 | Client relations
It hasn’t happened often, but I’ve worked with some very unreasonable clients. Either they have exaggerated expectations of their highly paid consultants, or they know that they can get away with abuse without the threat of us going to Human Resources. I’ve never...
