by lewsauder | Oct 1, 2013 | Client relations
To paraphrase a common saying, stuff happens. No one knows that more than a client-serving consultant. Whether you’re working on a large project or working independently. Rarely does everything go as planned. At some time, you find yourself face to face with the...
by lewsauder | Jun 17, 2013 | Client relations
Have you ever watched a TV commercial from a company you didn’t like? Did it make you wonder who in their right mind would purchase such a product? Have you ever gotten advice from someone you didn’t respect? Perhaps it was a manager that didn’t treat people well or...
by lewsauder | Jun 10, 2013 | Client relations
Maybe you’ve experienced this scenario. You’re sitting in the client’s conference room attempting to help them solve a problem. In an effort to brainstorm, you come up with some ideas. Perhaps you saw the same ideas implemented successfully at another client. Shot...
by lewsauder | Mar 4, 2013 | Client relations
Two of the most critical things a consultant needs for success are respect and credibility. They go hand in hand. If you’re not a credible advisor, it will be hard to earn the respect of your clients. Some consultants assume they have respect just because they call...
by lewsauder | Feb 18, 2013 | Client relations
I’ve usually been able to manage my emotions in business settings. Everyone makes mistakes and I’ve always had a tolerance for that. But every once in a while, you get a client who doesn’t handle their emotions well. And that can be contagious. It happens quite...
by lewsauder | Jan 28, 2013 | Client relations
There are many types of consultants. Some consultants strictly give advice. They may perform a study of the client’s internal processes, review their financials and submit a report detailing the changes the client should make to improve. Some consultants provide...
