The Thick Skin of a Consultant

Suppose you hire a local landscaping firm to care for your lawn.  During a backyard party, if a guest comments that your bushes are overgrown and the grass is cut unevenly, you might respond that it’s that darn service you contracted with. If the same guest commented...

Consulting Skill: Adaptability

Kodak was once a dominant player in the photography industry leading all players in the film and camera market by a seemingly insurmountable lead.  As digital photography – which they invented – took over film, Kodak had difficulty developing a profitable strategy to...

Are You Really Too Busy?

I didn’t get a chance to get to that. I’m so busy, it’s on my list, I’m just buried in work. I didn’t see that email in my overflowing inbox.  When did you send it? These are just variations of “too busy” excuses (or non-excuses) that we all hear on a regular basis....

The Difficult Client Types

I’ve worked in very few organizations that didn’t have a jerk or two walking around.  Over the years I’ve learned to deal with them. In the one situation where the jerk was my boss, I worked for several years – too long – to deal with it, and eventually...

Consulting: Embracing the Change

We often hear that the only thing that stays constant is change.  But if that’s so, why are people so averse to change?  Just listen to the nervous gossip that begins to swirl around when a group gets a new boss or some other leadership change occurs within a company....