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How to Deal with Emotional Clients
I’ve usually been able to manage my emotions in business settings. Everyone makes mistakes and I’ve always had a tolerance for that. But every once in a while, you get a client who doesn’t handle their emotions well. And that can be contagious. It happens quite...
Airing the Consulting Firm’s Dirty Laundry
I was once at a client where I had developed an excellent relationship with one of their employees. We got to the point where we began going to lunch on a regular basis and would occasionally stop for a drink after work. It’s usually a good development when your...
Befriending Your Enemies
Hate has caused a lot of problems in the world, but has not solved one yet – Maya Angelou I recently had the pleasure of seeing the movie Lincoln. I’ve always had an interest in American history and had already read Team of Rivals the book on which the movie was...
Consultants Give Clients a Kick in the Seat of the Pants
There are many types of consultants. Some consultants strictly give advice. They may perform a study of the client’s internal processes, review their financials and submit a report detailing the changes the client should make to improve. Some consultants provide...
Why Consulting Hiring Keeps Rising
As of January, 2013 the U.S. unemployment rate stood at 7.8% (Bureau of Labor Statistics). That’s certainly lower than its peak of 10% in October 2009, but there is still a lot of room for improvement. Still, the consulting industry is in the intense pursuit of...
Protecting Client Confidentiality
Doctors are required to protect confidential patient medical information by law with the Health Information Portability and Accountability Act (HIPAA). Lawyers are held to an attorney-client privilege holding them to strict confidentiality rules. Consultants are not...
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