Expectation Setting with the Client

Expectation Setting with the Client

Johnny Carson was the host of The Tonight show for nearly thirty years from 1962 to 1992. He once said that the key to comedy is the following: “Tell them what you’re going to do, do it, and tell them when you’re done.” There is a lot of consulting philosophy in that...
Dealing with a Difficult Client

Dealing with a Difficult Client

I have been asked many times if I have ever dealt with a difficult client. Although I have had many, one person’s face appears in my mind. He was definitely the most difficult of difficult clients. It happened early in my consulting career. And while I hated dealing...