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Client Expectation Management

Jan 9, 2012 | Client relations

When a client hires a consulting firm, whether it’s a single independent consultant or a full project team from a large firm, they know they are paying a high billing rate for those services. As a result, they have a certain value in mind that they expect to receive...

How to Manage Client Perception

Jan 3, 2012 | Client relations

I was always taught not to worry about what people think. That’s easier said than done. It doesn’t always work in a customer-facing scenario, particularly in the consulting world. In a perfect world, your boss would judge your performance strictly on that – your...

Stand up: The 15 Minute Meeting

Dec 19, 2011 | Communication

Every company and client that I’ve worked for has had what I considered a penchant for meetings. I’ve seen meetings to prepare for a meeting. I’ve also seen meeting leaders who take all of the time allotted for the meeting. If a one-hour meeting finishes in 45...

Follow Through – Just Go To Benson

Dec 12, 2011 | Career Management

I grew up attending a small school district which was the consolidation of two small towns. What is nowadays called middle school was called junior high school back then. The junior high was in Benson, a small town about eight miles away from my hometown. Every once...

The Talent Acquisition Game

Dec 5, 2011 | Career Management

Prior to the 1982 baseball season, the Philadelphia Phillies traded their shortstop Larry Bowa to the Chicago Cubs for shortstop Ivan DeJesus. To sweeten the deal, the Phillies threw in a rookie 3rd baseman named Ryne Sandberg into the deal. After the Cubs moved...

Change Management: A Parable on Agile

Nov 28, 2011 | Career Management

William was an avid planner. For his new year’s resolution, he decided to plan each day of the coming year. He planned the days he would do laundry and mow the lawn. He calculated the number of miles he would drive each day so he could plan the specific days on...