Our Blog

Using a client laptop

Apr 14, 2017 | Career Management, Client relations

I heard a consultant talking the other day about a client experience he had. He had a client laptop issued to him. He carried it home with him every night in case he needed to do any work off hours. One Saturday night he had a few friends over. He powered up the...

Constant Renewal for Success

Mar 31, 2017 | Career Management, Personal Branding

I remember when my wife and I had just graduated from college and were beginning our careers. I was a consultant and she was a middle school teacher. We were both filled with optimism and enthusiasm. We had the potential to change the world. As a teacher, she was...

Effectively Reporting to the Client Executive

Mar 17, 2017 | Career Management, Client relations, Communication

For any consultant, reporting to the client executive can be difficult. Clients don’t always specify what they want and how it should be reported. Even when things are agreed upon early on, it sometimes takes time to refine status and other reporting to a point where...

Throw the Client Under the Bus at Your Own Risk

Mar 3, 2017 | Client relations, Communication, Consulting Sales

It happened almost by accident. Jim was presenting his change request to the change review board. He had to expedite it to make the deadline. He needed approval from Paul, his client manager, in order to expedite it. He tried calling Paul a few minutes before the...

Are you a bridge for the client?

Feb 17, 2017 | Client relations, Communication

I’m very fortunate to work for a consulting firm in which my engagement manager and client communicate on a regular basis. That hasn’t always been the case. Engagement managers get busy. They assume that you as the client-facing consultant are there to provide...

How to Balance Priorities for Your Client

Feb 3, 2017 | Client relations, Communication, Consulting Sales

When a consultant begins a client project, there is a desire to keep a laser-beam focus on that project. It seems logical. Whether you are managing the project or simply a cog in the great wheel, that project should be the one and only thing to focus on. However, it...