by lewsauder | May 26, 2017 | Career Management, Client relations, Communication
One of my favorite televisions shows is Modern Family. I can’t think of a character on that show that I don’t like. But one of my favorite characters is Cam. He was a college football player who now coaches a high school football team. As a former athlete, Cam is...
by lewsauder | Apr 14, 2017 | Career Management, Client relations
I heard a consultant talking the other day about a client experience he had. He had a client laptop issued to him. He carried it home with him every night in case he needed to do any work off hours. One Saturday night he had a few friends over. He powered up the...
by lewsauder | Mar 17, 2017 | Career Management, Client relations, Communication
For any consultant, reporting to the client executive can be difficult. Clients don’t always specify what they want and how it should be reported. Even when things are agreed upon early on, it sometimes takes time to refine status and other reporting to a point where...
by lewsauder | Mar 3, 2017 | Client relations, Communication, Consulting Sales
It happened almost by accident. Jim was presenting his change request to the change review board. He had to expedite it to make the deadline. He needed approval from Paul, his client manager, in order to expedite it. He tried calling Paul a few minutes before the...
by lewsauder | Feb 17, 2017 | Client relations, Communication
I’m very fortunate to work for a consulting firm in which my engagement manager and client communicate on a regular basis. That hasn’t always been the case. Engagement managers get busy. They assume that you as the client-facing consultant are there to provide...
by lewsauder | Feb 3, 2017 | Client relations, Communication, Consulting Sales
When a consultant begins a client project, there is a desire to keep a laser-beam focus on that project. It seems logical. Whether you are managing the project or simply a cog in the great wheel, that project should be the one and only thing to focus on. However, it...
