by lewsauder | Sep 15, 2014 | Client relations
When a consultant shows up at a new client, it’s always a good idea to have one’s guard up. It’s very possible that he or she is entering hostile territory. It’s nothing personal. Okay, maybe it’s a little personal. You did decide to...
by lewsauder | Sep 1, 2014 | Client relations
In the book Harry Potter and the Order of the Phoenix, the 5th book of the insanely popular series by J. K. Rowling, a new teacher is introduced. Professor Umbridge becomes a formidable antagonist in the story. She is appointed by Minister of Magic Cornelius Fudge,...
by lewsauder | Jun 9, 2014 | Client relations
As you may know, the folk tale The Emperor’s New Clothes by Hans Christian Andersen is the story of two dishonest weavers who convince an emperor that they can make him a set of clothes which can only be seen by competent people. When the emperor and his...
by lewsauder | May 12, 2014 | Client relations
“We’re from corporate and we’re here to help.” It’s the common joke for anyone who works for a living; for anyone who feels they know their job and doesn’t need high paid executives, who wouldn’t know a customer if it bit him...
by lewsauder | Apr 14, 2014 | Client relations
Consultants are hired by clients for a number of reasons. A client may need to increase their staff temporarily for a special project. Or they may need specialized knowledge that isn’t necessary for the client to hire on a full-time basis. Still other times, the...
by lewsauder | Jan 13, 2014 | Client relations
Imagine a scenario where you have a pipe that leaks under your kitchen sink. You may be an expert user of water and all things plumbing, but when it comes to the technical solution of fixing a leak, you know enough to turn to the experts. So you call a plumber who...
