by lewsauder | Jan 14, 2013 | Client relations
Doctors are required to protect confidential patient medical information by law with the Health Information Portability and Accountability Act (HIPAA). Lawyers are held to an attorney-client privilege holding them to strict confidentiality rules. Consultants are not...
by lewsauder | Jan 7, 2013 | Client relations
As a consultant, I’ve liked every client I’ve ever served. There are some, however, that I’ve liked more than others. Every once in a while I run across one person at a client that doesn’t like our presence. It’s usually nothing personal, they just don’t like...
by lewsauder | Dec 17, 2012 | Client relations
Trust in a consulting relationship is highly overrated. All you really have to do is give them the hard sell, play a little hard-to-get and soon you’ll have them eating out of your hand. With that in mind, here are some ways to kill any trust you may have developed...
by lewsauder | Nov 5, 2012 | Client relations
Bob had a good feeling as he drove to work that day. He was looking forward to reporting how far ahead of schedule the project was. Little did he know that it would be the most regrettable day of his career. Bob was the project manager of a consulting project for a...
by lewsauder | Oct 1, 2012 | Client relations
Consultants love the client during the sales cycle. It’s the courtship phase where the people at the client seem like decent human beings. And better yet, the client thinks consultants seem decent. Consultants promise them success and the client often believes it. ...
by lewsauder | Aug 27, 2012 | Client relations
Some of the concepts I promote in my book and blogs could be seen by many as an old school approach to consulting. Suggestions such as showing up to meetings on time and not using your smart phone during meetings could be seen by some as passé and old-fashioned. I’ll...
