by lewsauder | Feb 3, 2017 | Client relations, Communication, Consulting Sales
When a consultant begins a client project, there is a desire to keep a laser-beam focus on that project. It seems logical. Whether you are managing the project or simply a cog in the great wheel, that project should be the one and only thing to focus on. However, it...
by lewsauder | Feb 15, 2016 | Communication
I once knew a woman who worked as a client relationship manager (CRM) for an IT consulting firm. The CRM’s role was to be a liaison between her clients and the candidates that we placed with those clients. Her job was to work with the client and understand their...
by lewsauder | Jul 6, 2015 | Communication
Michelle bristled as she looked across the conference room table at Chris. The client presentation was going well. That wasn’t the issue. Chris sat across from Michelle staring into his phone, typing messages and smiling on occasion. Chris was in his first year of...
by lewsauder | Jun 2, 2014 | Communication
CIO Magazine used to have a box at the beginning of their longer feature articles called “Reader ROI”. It listed bullet points on what the reader would learn from reading the article. In order to ensure better collaborating we should implement that...
by lewsauder | Mar 18, 2014 | Communication
There has been a lot of talk about bossy women lately. Facebook COO Sheryl Sandberg is leading a formidable group of successful women, including Condoleezza Rice and Girl Scouts CEO Anna Marie Chávez, on the banning of that word to describe women. Their purpose is...
by lewsauder | Mar 3, 2014 | Communication
I recently had a conversation with someone who didn’t want the conversation to end. It started innocently enough as a hallway conversation. We hadn’t seen each other in a while. I made some small talk asking the person how things had been. After about five...
